These Terms of Service (“Terms”) govern your access to and use of the Code Zen website, WhatsApp automation services, and related products (the “Services”). By creating an account, starting a trial, or using the Services, you agree to these Terms.
1) The Services
- WhatsApp automation, chat flows, lead capture, broadcasts, and CRM integrations (e.g., Go High Level).
- Features may evolve; we may add or change features with reasonable notice.
2) Eligibility & Accounts
- You must be at least 18 and authorised to bind your business.
- Keep credentials secure; you are responsible for activity under your account.
3) Trials, Subscriptions & Billing
- Trials may auto-convert to paid plans unless cancelled before the trial ends.
- Plans bill in advance; fees are generally non-refundable except where required by law.
- Taxes excluded unless stated. Third-party usage fees (e.g., WhatsApp/SMS) may apply.
4) Cancellations & Termination
- Cancel anytime; service remains active until the end of the billing cycle.
- We may suspend or terminate for material breach, unlawful use, or platform risk.
5) Acceptable Use
- No spam, unlawful content, harassment, or deceptive practices.
- Obtain valid consent before sending marketing; honour opt-outs promptly.
- Comply with WhatsApp policies, carrier rules, and anti-spam laws.
6) Data Protection & Privacy
- Our processing follows our Privacy Policy and POPIA.
- You are responsible for end-user data you import; we act as operator/processor.
7) Integrations & Third-Party Services
- Integrations are provided “as is”; we’re not liable for third-party outages or changes.
8) Service Levels & Support
- High availability is our goal, but interruptions may occur for maintenance or events beyond control.
9) IP, Liability & Indemnity
- We own platform IP; you own your content and grant us a limited licence to operate the Services.
- No indirect or consequential damages; total liability limited to fees paid in the prior 12 months.
- You indemnify us for unlawful use/violations of these Terms.
10) Governing Law & Changes
- South African law governs. Disputes: good-faith negotiation → mediation in Johannesburg → litigation if needed.
- We may update Terms; continued use after effective date signifies acceptance.
Contact
📧 shandon@codezen.co.za
📍 Fourways, Johannesburg